Terms of service

Terms of Service

Overview

This website is operated by Noble Luxe Living. Throughout the website, the terms “we”, “us” and “our” refer to Noble Luxe Living.

By visiting our website and/or purchasing from us, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Returns & Refund Policy.

Products and Product Information

Noble Luxe Living offers a curated selection of furniture, lighting, interiors, home accessories, outdoor living products and other selected goods.

We take reasonable care to ensure that product descriptions, dimensions, specifications, photographs, availability and pricing are accurate. However, colours and appearance may vary depending on lighting, photography and the device or screen used to view the product.

Certain handcrafted or natural-material products may have reasonable variations in colour, texture, grain, finish or dimensions. These characteristics do not necessarily constitute a fault.

Orders

Placing an order through our website constitutes an offer to purchase the products in your order. Receipt of an order confirmation does not necessarily mean that your order has been accepted for fulfilment.

We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, a pricing or description error has occurred, payment cannot be authorised, delivery cannot reasonably be made to the address supplied, or we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been taken, any amount due to you will be refunded using the original payment method.

Prices and Payment

Prices displayed on our website are shown in pounds sterling (£). Any applicable delivery charges will be displayed at checkout or communicated to you where a specialist delivery quotation is required.

Payment must be successfully authorised before an order can be processed.

Product Availability

Some products are supplied directly by our approved suppliers and availability can change quickly. Where an item becomes unavailable after an order is placed, we will contact you as soon as reasonably possible to discuss the available options, which may include an alternative product, revised delivery estimate or cancellation and refund.

Delivery

Products may be dispatched by Noble Luxe Living, directly by an approved supplier, or by an appointed delivery partner.

Delivery times shown on our website are estimates unless expressly stated otherwise. Large, heavy or fragile products may require specialist or two-person delivery and the delivery provider may contact you to arrange delivery.

Customers are responsible for providing accurate delivery and contact information and for checking that products will fit through relevant doorways, hallways, staircases, lifts and other access points.

Please see our Shipping Policy for further information.

Cancellations, Returns and Refunds

Your cancellation and return rights depend on the type of product purchased and the circumstances of the return. Nothing in these Terms is intended to restrict your statutory rights as a consumer.

Certain goods, including products made to your specifications or clearly personalised, may be excluded from statutory cancellation rights where permitted by law.

Please see our Returns & Refund Policy for full information about cancellations, returns, damaged goods and refunds.

Damaged, Faulty or Incorrect Products

Please inspect your order as soon as reasonably possible following delivery. If an item arrives damaged, faulty or incorrect, contact us promptly and provide photographs of the product and packaging where reasonably requested.

Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods are not affected.

Failed Deliveries and Access

Additional reasonable costs may arise where a delivery cannot be completed because incorrect information was supplied, agreed access was unavailable, an arranged delivery was missed, or an item cannot reasonably be delivered because appropriate access was not available.

Website Use

You must not misuse our website, attempt to interfere with its security or operation, introduce malicious software, or use the website for unlawful or fraudulent purposes.

Intellectual Property

Content made available through the Noble Luxe Living website, including our branding, written content and original design elements, may not be reproduced or commercially exploited without permission, except where permitted by law.

Product names, trademarks and authorised supplier materials remain the property of their respective owners where applicable.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK consumer law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control, subject always to your statutory rights.

Changes to These Terms

We may update these Terms from time to time. The Terms applicable to your purchase will be those in effect when your order is placed, except where a change is required by law.

Governing Law

These Terms are governed by the applicable laws of England and Wales. Nothing in this section deprives a consumer residing elsewhere in the United Kingdom of any mandatory protections or rights available to them under applicable law.

Contact Us

If you have questions about these Terms or an order, please contact:

Noble Luxe Living
Email: info@nobleluxeliving.co.uk