Refund policy

Returns & Refund Policy

At Noble Luxe Living, we want you to be delighted with your purchase. We carefully work with trusted suppliers to provide high-quality furniture, interiors and homeware. If you need to cancel or return an order, please contact us as soon as possible.

Cancelling an Online Order

For eligible online purchases, you generally have the right to cancel your order within 14 days of receiving the goods. Once you notify us of your cancellation, you will normally have a further 14 days to return the goods.

Certain products may be excluded from cancellation rights where permitted by law, including goods made to your specifications or clearly personalised.

Condition of Returned Items

Please take reasonable care of products while they are in your possession. Items should be returned complete and, where reasonably possible, with their original packaging, accessories and components.

You may inspect an item as you would reasonably be able to in a shop. If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund where permitted by law.

Return Delivery Costs

Unless an item is faulty, damaged, incorrect or otherwise not as described, customers may be responsible for the direct cost of returning unwanted goods. Large furniture and other bulky items may require specialist collection, and the cost can be significantly higher than standard parcel delivery. We will tell you the applicable collection or return arrangements before arranging the return.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@nobleluxeliving.co.uk.

To help us resolve the matter quickly, please provide your order number, a description of the problem and clear photographs showing the item, packaging and any damage where appropriate.

For items supplied through certain delivery partners, we ask that visible damage or incorrect items are reported within 3 working days where possible so that we can raise the matter promptly with the supplier. This request does not affect your statutory rights.

Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, price reduction or refund.

Refunds

Once a return has been received, or where applicable you have provided satisfactory evidence that the goods have been sent back, we will process any refund due in accordance with applicable UK consumer law. Refunds will normally be made to the original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Where you exercise a statutory cancellation right, refunds will be handled in accordance with applicable UK consumer law, including any delivery charges that we are legally required to refund.

Failed or Refused Deliveries

Please ensure that the delivery address, contact details and access information supplied with your order are correct. For larger furniture, please check that the product will fit through doorways, hallways, staircases and into its intended location before ordering.

Additional delivery or collection costs may apply where a delivery cannot be completed because of incorrect information, inadequate access, an unavailable recipient or an unjustified refusal of delivery, where permitted by law.

Your Statutory Rights

Nothing in this policy limits or excludes any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

For return enquiries, please contact:

Noble Luxe Living
Email: info@nobleluxeliving.co.uk